Withdrawal from the contract / Exchange

Withdrawal from the contract?

It's easy!

 

By law, you have a 14-day right to withdraw from the contract (instructions on withdrawal can be found below).
In our Store, however, you have up to 365 days from the date of purchase to return the goods without giving a reason!
The right to return in the Store expires after 365 days from the date of order.

Below you will find a suggested step-by-step instruction  on how to withdraw from the contract after the expiry of the statutory deadline or to advertise the product.  

1. Fill out the withdrawal form  

Two withdrawal forms are available: the statutory model withdrawal statement and the withdrawal form prepared by the Store eroyalfashion.com. In addition, a copy of the forms can be found on the attached leaflet.
Regardless of which form you choose - withdrawal from the contract will be correct. :)

Download our form Download the statutory model withdrawal form

    and select option:

a) WITHDRAWAL FROM THE CONTRACT

b) COMPLAINTS

 

Remember to provide as much information as possible. We suggest enclosing a receipt issued during the purchase.
This is not required, but speeds up the complaint process / withdrawal. 

If you use the right to withdraw the contract for one product (of many purchased on one receipt) on the withdrawal form, we suggest providing the code of the returned product and sending a photo / scan of the fiscal receipt and sending it by post to the address kontakt@royalfashion.pl.
This is not required, but speeds up the complaint process / withdrawal. 

 

2.Prepare a package with returned products.

Remember to pack and secure the package. By withdrawing from the contract, you have obliged to deliver goods without physical defects to the Store.

 

3. Send us the parcel to the address of our logistics center:

 

ROYAL FASHION VIPOL SP.Z O.O.

St. Aleja Krakowska 163 HALA 1

05-552 Łazy



WARNING:

The costs of returned products are returned to the account from which the order was paid or to the bank account number / Customer's balance in the eroyalfashion.com store given on the withdrawal form.

The store also reserves the right not to collect parcels sent to collection points.

In connection with cashless transactions in the store eroyalfashion.com, the store reserves the right not to collect parcels on delivery.

 



THE COST OF RETURN SHIPMENTS PAY THE CONSUMENT.
Dear customer, when you use the store's shipments (option available only for customers registered in the store who made purchases as logged in customers)  on the last page you will find a label that should be placed on the shipment and delivered to the nearest InPost parcel locker. To use store labels, you must be a logged in customer.

We do not send courier for return shipments.

 

 

If you need help, call or write:

tel. (+48) 22 247 21 97

mail: kontakt@royalfashion.pl



Warning! The above information applies only to purchases made in the online store.

We enjoy your shopping!

 

 

 

 Statutory notice of withdrawal from the contract

You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the last item or on which a third party other than the carrier and indicated by you came into possession of the last item.

You must inform us to exercise your right of withdrawal
Royal Fashion Vipol Sp. z.o.o.,
St.Aleja Krakowska 163, Hala1, 05-552 Łazy,
kontakt@royalfashion.pl,
Phone: (+48) 22 247 21 97 
of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail). You can use the model withdrawal form, but it is not mandatory. 
To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

 



Effects of withdrawal from the contract

In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivery
(except for additional costs resulting from the method of delivery chosen by you other than the cheapest regular delivery method offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about your decision
on exercising the right of withdrawal from this contract. Reimbursement will be made using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case you will not incur any fees in connection with this refund. We may withhold the reimbursement of the payment until we receive the item or until we receive proof of sending it back, depending on which event occurs first. Please send or return the item to us immediately, and in any case not later than 14 days from which you have informed us of your withdrawal from this contract. The deadline is met if you send back the item before the 14-day deadline. You are only responsible for the reduction of the value of the item resulting from its use
in a different way than was necessary to determine the nature, characteristics and functioning of things.

 

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